We believe in maintaining the natural quality, freshness, aroma, and taste of our products without relying on added chemical preservatives. Wherever suitable, we use traditional methods such as sun-drying, the natural use of neem leaves and dry chillies, and stone-grinding. Combined with careful hygienic handling, proper packaging, and appropriate storage, these traditional practices help us preserve the products' natural quality and freshness.

Product images are provided for visual representation only. Since our products are naturally sourced and traditionally prepared, there may be slight variations in colour, size, shape, texture, and appearance from batch to batch. These natural variations do not affect the quality of the product.

Yes, our oils are stone-pressed using traditional extraction methods. We use a traditional stone-based pressing process to extract oil from carefully selected seeds and ingredients, without relying on chemical extraction methods. This gentle, traditional approach helps retain the natural aroma, flavour, and character of the oil while preserving its natural qualities. As with traditionally prepared products, the colour, aroma, and consistency of the oil may vary slightly between batches.

We believe good food begins with good people and honest sourcing. Wherever possible, we work directly with local farmers, traditional growers, and small producers who share our values of quality and responsible food practices. By building these relationships, we aim to support local communities while bringing thoughtfully sourced ingredients to your home.

Yes. We believe transparency is important when it comes to the food you choose. The key ingredients used in each product are clearly mentioned on the respective product page, allowing you to understand what the product contains before making your purchase. We also recommend checking the product packaging for detailed ingredient and product information.

Our herbal teas are prepared using carefully selected natural ingredients and traditional preparation practices. Unlike conventional tea, which is primarily made from tea leaves, herbal teas may include herbs, flowers, spices, seeds, and other plant-based ingredients. Each blend offers its own distinctive flavour, aroma, and character, inspired by traditional Indian food and beverage practices.

No. Our jaggery-based products are made using jaggery as the primary sweetener instead of refined sugar. Jaggery has been a part of traditional Indian cooking for generations, and we value its naturally rich taste and distinctive character. For complete transparency, we encourage you to check the ingredient list of each individual product, as recipes may vary.

We understand that every customer and household may have different requirements. If you need a quantity other than the standard pack sizes displayed on our website, please contact our customer care team. We will check the availability and feasibility of your requested quantity and assist you wherever possible.

Yes. Wherever applicable, our products are listed with their Tamil or regional name alongside the English name. We believe these traditional names are an important part of our food heritage and help preserve the connection between our products and their regional roots, culture, and traditional food practices. Including these familiar names also makes it easier for customers to recognize the products they have known and used through generations.

We dispatch orders from our Erode hub and deliver to locations across India and selected international destinations. Delivery availability may depend on the destination, product type, and courier service. For confirmation of delivery availability and an estimated delivery timeline for your location, please contact our customer care team.

Yes. Once your order has been shipped, you can conveniently check its status through the “Track Order” section in your My Account. Tracking information allows you to follow your order's journey from dispatch to delivery.

Yes. Products such as oils, honey, soaked gooseberry, and traditional wet preparations require additional care during transportation. We use appropriate protective packaging and secure handling methods to help minimize the risk of leakage, spillage, or damage during transit. Packaging may vary depending on the nature and quantity of the product.

Delivery charges, where applicable, are calculated based on factors such as the order value, package weight, destination, and applicable shipping service. The final delivery charge will be displayed at checkout whenever applicable. You may also contact our customer care team for assistance with shipping-related queries.

Delivery schedules are generally dependent on the courier and logistics partners operating in your area. Weekend and public holiday deliveries may vary depending on the destination, courier availability, and local holidays. For a specific delivery date or location, please contact our customer care team for the latest information.

If your order has not yet been dispatched, please contact our customer care team as soon as possible with the correct delivery details. We will check whether the address can still be updated. Once an order has been shipped, changes to the delivery address may not be possible.

Yes. International orders generally require more time than domestic deliveries due to longer transit distances, customs procedures, destination-country regulations, and courier processing. Delivery times can also vary depending on the country and shipping service selected. For an estimated timeline to your destination, please contact our customer care team before placing your order.

Your order will arrive within 3 to 5 business days after it ships.

We understand that occasionally an order may not reach you in the condition you expected. Products that arrive damaged, spoiled, defective, or different from the item ordered may be eligible for a refund or replacement, subject to our applicable policy. Eligibility can depend on the product and the nature of the issue. Please refer to our Refund & Replacement Policy for the complete terms and conditions.

Yes. To help us understand and resolve the issue quickly, we may request clear photographs or videos of the product, its packaging, shipping label, and the condition in which it was received. Providing these details when contacting our support team helps us review your request more efficiently.

Once your request has been reviewed and a refund or replacement has been approved and processed, our team will notify you through the contact details provided with your order, such as email or phone. The time taken for a refund to reflect may vary depending on the payment method or financial institution.

Placing an order is simple. Browse our product categories, select the products you wish to purchase, add them to your cart, and proceed to secure checkout. You can complete your payment using the available payment options, which may include UPI, Visa, Mastercard, RuPay, and Net Banking.

If your order has not yet been dispatched, please contact our customer care team as soon as possible. We will check the status of your order and try to accommodate eligible changes, such as product quantity or delivery address updates. Once the order has been dispatched, modifications may no longer be possible.

Cancellation may be possible if your order has not yet been processed for dispatch. If you need to cancel your order, please contact our customer care team as soon as possible. Our team will check the current order status and confirm whether cancellation is still possible.

Once an order has been successfully placed, additional products will generally need to be ordered separately. However, if your original order has not yet been dispatched, you may contact our customer care team to check whether the additional items can be combined with your existing order.

Yes. We offer international delivery to selected destinations, subject to product availability, shipping restrictions, customs requirements, and courier service availability. For international orders, please contact our customer care team to confirm whether we can deliver to your country and to understand the applicable shipping options and estimated timeline.

Please contact our customer care team as soon as you notice the mistake. If your order has not yet been dispatched, we will check whether the product or quantity can be corrected before shipment. Once the order has been dispatched, changes may not be possible and will be handled according to our applicable order and refund policy.