Return & Exchange Policy
At Ayini Iyarkai Angadi, we take great care to ensure that every product we dispatch is fresh, properly packed, and in good condition. Since many of our products are food and other consumable items, we follow a strict No Return & No Exchange Policy, except in the specific circumstances mentioned below.
Quality Check Before Dispatch
Every order is carefully checked and packed by our team before it leaves our store. We make every effort to ensure that the products shipped to you are fresh, safe, properly packed, and in good condition at the time of dispatch.
As our products include food, groceries, and other consumable items, we cannot accept returns or exchanges simply because a customer has changed their mind, ordered the wrong item, or no longer requires the product.
No Return or Exchange
Once an order has been delivered, returns or exchanges are not available under normal circumstances.
We do not accept returns or exchanges for reasons such as:
- Change of mind
- Incorrect product selection by the customer
- Ordering an incorrect quantity
- Personal preference or taste
- Products that have been opened or used
- Products that the customer no longer requires
We therefore encourage you to carefully review your order before completing your purchase.
Exchange for Spoiled or Defective Products
Although we take every precaution to ensure that products are fresh and in good condition when dispatched, in rare cases a product may become spoiled or defective during transit or due to circumstances beyond our control.
If you receive a product that appears to be completely spoiled, damaged, or otherwise unfit for use, please contact our Customer Support team as soon as possible.
Please do not discard the product or packaging until our team has reviewed the issue.
To help us verify the condition of the product, you may be asked to provide:
- Clear photographs of the product
- Clear photographs of the packaging
- Your order number and relevant order details
- Additional information about the issue, if required
Our team will carefully review the information provided. An exchange will be offered only after the issue has been verified and confirmed by Ayini Iyarkai Angadi.
If the product is confirmed to be spoiled or defective, we will arrange an exchange for the same product, subject to availability.
We reserve the right to determine whether a product qualifies for an exchange based on the condition of the product and the information provided.
Order Cancellation
If you wish to cancel your order, you must contact our Customer Support team within 12 hours of placing the order.
Orders cancelled within this 12-hour period will be eligible for a refund, provided the order has not already been dispatched.
Once an order has been processed for dispatch, cancellation may no longer be possible.
Refunds for Cancelled Orders
For eligible cancellations made within 12 hours, the applicable refund will be initiated to the original payment method.
Please note that if any payment gateway, transaction, processing, or other payment-related charges have already been deducted at the time of payment, such charges are non-refundable and will not be included in the refund.
The remaining eligible amount will be refunded after deducting any applicable non-refundable transaction charges.
The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, payment provider, or financial institution.
Shipping Charges
Shipping charges, where applicable, are generally non-refundable, except where Ayini Iyarkai Angadi specifically determines otherwise in connection with a verified product issue or an error attributable to us.
Our Commitment to Quality
At Ayini Iyarkai Angadi, we believe that quality begins before your order leaves our store. Our team takes care to select, check, pack, and dispatch products in good condition.
Our return and exchange policy is designed to protect the quality and safety of food and consumable products, while ensuring that genuine product-related issues are addressed fairly and responsibly.
Contact Us
If you have received a product that you believe is spoiled or defective, or if you need assistance with an order cancellation, please contact our Customer Support team:
Phone: 9487584448
Our team will be happy to review your concern and guide you through the applicable process.