Shipping Policy
Thank you for choosing Ayini Iyarkai Angadi. We carefully pack every order to ensure that your organic and traditionally sourced products reach you safely and in good condition. Please review the following shipping guidelines for a smooth delivery experience.
Order Processing
We process orders with care and attention to quality.
- Orders within India: Processed within 2–3 business days.
- International orders: Processed within 8–9 business days.
- Orders placed after 2:00 PM IST may be processed on the following business day.
- Orders are not processed or dispatched on weekends or public holidays.
During periods of high order volume, festive seasons, or other unforeseen circumstances, processing may take slightly longer than usual. If there is a significant delay affecting your order, our team will contact you through the email address or telephone number provided at the time of ordering.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on the weight of the order and the delivery destination.
We make every effort to provide accurate delivery estimates. However, actual delivery times may vary due to circumstances beyond our control, including weather conditions, transportation disruptions, customs clearance, or carrier-related delays.
If there is any unexpected change in the applicable shipping charges before dispatch, our support team will contact you for confirmation.
Order Tracking
Once your order has been successfully dispatched, you will receive a shipping confirmation via email or SMS, along with the applicable tracking number and tracking link.
Please allow up to 24 hours after dispatch for the tracking information to become active in the carrier’s system.
International Orders — Customs, Duties & Taxes
For international orders, the destination country’s customs duties, import taxes, tariffs, or other applicable charges may be imposed by local authorities.
These charges are not included in the product or shipping price unless specifically stated at checkout and are the responsibility of the customer.
Ayini Iyarkai Angadi is not responsible for delays, additional charges, or other requirements arising from customs clearance in the destination country.
Damaged or Lost Packages
We take every precaution to pack your order securely before dispatch. However, products may occasionally be affected during transit.
If your order arrives with visible damage:
- Please take clear photographs of the damaged product and the outer packaging.
- Contact our Customer Support team within 24 hours of delivery.
- Share the photographs and relevant order details so that we can review the issue promptly.
Where applicable, we will work with you to resolve the issue and arrange a suitable replacement.
If your tracking information shows that your package has been delivered but you have not received it, please contact our Customer Support team at the earliest so that we can assist you in investigating the shipment.
Our Commitment
At Ayini Iyarkai Angadi, we understand that receiving your order safely is an important part of your shopping experience. We work closely with our shipping partners to ensure that every order is handled with care from our store to your doorstep.